Privacy Policy

Effective Date: July 9, 2018

1. Introduction

Welcome to Urbana Creative Studio (“Urbana,” “Company,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, communicate with us, purchase our services, or otherwise interact with Urbana Creative Studio.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

Urbana Creative Studio

Miami, Florida, United States

Email:
info@urbanainc.com

Website:
www.urbanainc.com

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

Full name
Company name
Email address
Telephone number
Billing address
Shipping address (if applicable)
Project location
Business information
Tax information when required
Payment confirmations

Project Information

You may voluntarily provide:

Architectural plans
CAD files
SketchUp files
Revit models
Design concepts
Mood boards
Brand assets
Logos
Marketing materials
Photography
Videos
Documents
Measurements
Project specifications

Technical Information

We may automatically collect:

IP Address
Device identifiers
Browser type
Operating system
Screen resolution
Language settings
Pages visited
Time spent on pages
Referral URLs
Click behavior
Session information

Marketing Information

We may collect:

Newsletter subscriptions
Advertising interactions
Lead generation forms
Download history
Contact form submissions

4. Services Covered

This Privacy Policy applies to all services offered by Urbana, including but not limited to:

Interior Design
Commercial Design
Residential Design
Hospitality Design
3D Rendering
Visualization
Architectural Drafting
Construction Documents
Website Design
SEO
Branding
Graphic Design
Photography
Videography
Drone Services
Social Media Management
Google Ads
Meta Ads
Content Creation
Artificial Intelligence Assisted Design
Consulting

5. How We Use Your Information

Your information may be used to:

Provide services
Create proposals
Respond to inquiries
Manage projects
Generate invoices
Process payments
Improve customer service
Improve website performance
Conduct analytics
Prevent fraud
Maintain security
Comply with legal obligations
Send project updates
Send marketing communications (only when legally permitted)

6. Artificial Intelligence

Urbana Creative Studio uses Artificial Intelligence technologies to improve productivity and creative workflows.

AI tools may assist in:

Image generation
Rendering enhancement
Copywriting
Marketing
Design ideation
Interior visualization
Video generation
Image editing
Workflow automation

Whenever reasonably possible, AI-generated outputs are reviewed by a human prior to delivery.

AI-generated content should not be considered legal, engineering, architectural, financial, medical, or professional advice.

Clients remain responsible for reviewing all final deliverables before implementation or publication.

7. Intellectual Property Submitted by Clients

Clients represent that they own or have permission to use any materials submitted to Urbana.

This includes:

Logos
Photographs
Videos
Drawings
Floor plans
Fonts
Documents
CAD files
Brand assets

Urbana is not responsible for copyright infringement resulting from materials provided by clients.

8. Confidentiality

We treat client information as confidential and implement reasonable safeguards to protect it.

However, electronic communications and cloud storage systems cannot be guaranteed to be completely secure.

9. Third-Party Service Providers

We may share limited information with trusted third-party providers that assist in operating our business.

These may include:

Google
Microsoft
Meta
Adobe
Stripe
PayPal
QuickBooks
Cloudflare
OpenAI
Anthropic
Google Cloud
Amazon Web Services
DigitalOcean
Hosting providers
Domain registrars
Email marketing providers
CRM platforms
Analytics providers

Each provider processes data according to its own privacy practices.

10. Cookies

We use cookies and similar technologies to:

Remember preferences
Improve website performance
Measure website traffic
Understand visitor behavior
Personalize advertising
Improve user experience

Users may disable cookies through their browser settings.

11. Analytics

Our website may use analytics tools including:

Google Analytics
Google Search Console
Google Tag Manager
Meta Pixel
Microsoft Clarity
Heatmap software

These services help us improve our website and marketing efforts.

12. Advertising

We may display advertisements using:

Google Ads
Meta Ads
LinkedIn Ads
Other advertising platforms

Advertising cookies may personalize content based on previous interactions.

13. Payment Information

Payments are processed through secure third-party payment processors.

We do not store complete credit card information on our servers.

14. Data Retention

We retain information only as long as reasonably necessary for:

Project completion
Accounting
Legal compliance
Warranty records
Tax obligations
Internal business operations

15. Security

We implement commercially reasonable security measures including:

SSL encryption
Password protection
Limited administrative access
Secure hosting
Firewalls
Cloud backups

No transmission over the Internet can be guaranteed to be completely secure.

16. International Transfers

Your information may be transferred to and processed in countries outside your own jurisdiction, including the United States.

17. Your Rights

Subject to applicable law, you may request to:

Access your information
Correct inaccuracies
Delete personal information
Restrict processing
Object to processing
Withdraw consent
Receive a copy of your data

Requests may be submitted by contacting us.

18. California Privacy Rights (CCPA/CPRA)

California residents may have additional rights under applicable California privacy laws, including the right to know, access, delete, correct, and limit the use of certain personal information. We do not sell personal information as defined by California law.

19. GDPR Notice

If you are located in the European Economic Area, United Kingdom, or Switzerland, your personal information is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

20. Children’s Privacy

Our services are intended for adults and businesses.

We do not knowingly collect personal information from children under 18 years of age.

21. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Urbana Creative Studio shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of this website, our services, or reliance on information provided through this website.